Disclaimer

By making a purchase or using our website, you agree to ALL the conditions with no limitations stated on our website and is fully aware that the website www.unwantedimports.com is only in charge of helping buyers obtain more affordable Herman Miller chairs purchased from USA on the buyer’s behalf. You acknowledge that we or our affiliated partners, workers or directors are NOT authorized agent, authorised distributor, authorised reseller, but importing on every buyer’s behalf to divide shipping cost among buyers.

We are not legally authorised to provide personal warranty nor misrepresent as their agent. As warranty should be received directly from Herman Miller, under their jurisdiction to ensure the right support without jeopardising the status of the warranty. For warranty claim, the process has to be followed as accord to the updated terms and conditions stated in the Warranty page. You acknowledge that Herman Miller’s factory is located in USA and there are necessary procedures to claim warranty and sufficient time is needed to claim parts.

By using our website, you also fully accept that we are not a part of Herman Miller to ensure that they pack all the parts correctly and free from damages or defects. You also accept that we do not hold every single Herman Miller’s spare parts in inventory. Due to customizations or configurations, the exact product code may differ from actual product. Orders placed will be based on feature requirement and not product code. You acknowledge that we receive full rights to pursue legal claim for fraudulent claims and commercial espionage attempts.

Please only participate in this mass order and make any purchase or use our website if you are agreeable or comfortable to the terms and conditions.

For assembly service:

Assembling is only for attaching the backrest to the mainframe, install the backrest and headrest(if purchased). The bottom chair mechanism where all the control lies come pre-assembled, you acknowledge that you are fully aware that our installer will not touch nor test them. For users who request for assembly on their own, we will not be responsible for any damages or hurt incurred during the assembly process, as well as any parts lost, defected, scratches or damages.

As the assembly is done by a freelance technician, who is not a representative for Herman Miller nor its affiliates. We will not guarantee, provide no warranty nor take any responsibility for any direct or indirect losses, damages, loss of functions, defects, scratches, etc. You are also aware that we will also not be responsible for any damages like scratches/bends on the product incurred during delivery/transit. We are also not responsible for any scratch marks that can be imprinted during the installation of the headrest.

Deliveries

For deliveries made internationally, delivery fees will be as charged and enhanced insurance are not purchased unless on request. Please check with your local customs on available tax and duties. We will not be able to advise or assist in tax-related matters in your nation.

For deliveries made within Singapore, protective measures will prevent the chairs from damage; there had been no problems with the local transportation since the start of our mass order and we had handled hundreds of chairs. You understand that shipments are subject to delays that are beyond our control.

By making a purchase, you agree that the delivery will be sent to location’s main door only, the couriers do not deliver to rooms or areas within indoor. The buyer also agrees that www.unwantedimports.com and our couriers are not responsible for any damages to the property or assets incurred during the delivery of the ordered items and agree to indemnify our couriers and us unconditionally from any compensations.

Refund Policy

1. Eligibility for Refunds
   • Refunds may be arranged only if the parcel has not been collected by the courier service for shipment.
   • Once the parcel has been picked up by the courier service, all sales are considered final and non-refundable.
2. Non-Refundable Fees
   • All credit card gateway fees and courier fees are non-refundable under any circumstances.
   • Any additional charges incurred during the transaction process are also non-refundable.
3. Goods Sold and Delivered
   • Due to our policy of not reselling used items, all goods that have been sold and delivered are not eligible for refunds.
   • We do not accept returns of goods once they have been delivered to the customer.
4. Order Cancellations and Modifications
   • Requests for order cancellations or modifications must be made in writing prior to the parcel being collected by the courier service.
   • Approval of such requests is at the sole discretion of our company.
5. Acceptance of Terms
   • By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this refund policy.
   • It is your responsibility to review this policy periodically for any changes.